1) We are available after hours to help you with issues related to urgent questions.

2) For EMERGENCIES please do NOT call us. Call 911 and do as advised by them.

3) Before calling us please check with your Insurance Company as most of them offer an after hours triage service at no cost to you.

4) As a matter of policy we do not call in antibiotics or other medications without in person evaluation of the child.

5) Issues like injuries, rashes, breathing difficulties, wheezing, dehydration, ear infections, pneumonia etc. can not be adequately assessed over the telephone. If you are concerned about these (or similar issues) the child should be evaluated at an Emergency Room (ER) or an Urgent Care. Please keep in mind that it is difficult for providers to do a phone evaluation of your child’s illness. They may be best evaluated by a visit to the Emergency Room.

6) You do not need our permission to go to the ER. If the child looks sick enough to need medical attention, please feel free to take the child to the ER. We will see you for a follow up appointment. If you feel comfortable in taking care of your child overnight without going to the ER, please call the office in the morning for an appointment.

7) If you do have to contact our providers during the night or weekend, please have all the information available about your urgent concern and keep your phone line unblocked and available. Please have a pharmacy name and phone number ready. After hours calls are for urgent issues only and are not a time for advise about routine things such as feeding or general care of your child.

8) For routine questions please refrain from calling us after hours. Calls received during regular office hours, Monday-Friday, 8am-5pm, will be answered by the end of the workday. If the after hours call volume becomes staggering with non urgent questions, our availability to help you during the regular business hours may be jeopardized.

Suggested Emergency Rooms for Pediatric Evening and Weekend Care

Mendy’s Place Pediatric Emergency Room
located in John C. Lincoln Deer Valley Hospital
19829 N. 27th Ave
Located west of I-17 and south of the Loop 101 at the junction of the freeways

Scottsdale Healthcare Shea
Pediatric and Adult ER
101& Shea

Phoenix Children’s Hospital
Pediatric Emergency Room
Hwy 51 & Thomas

Banner Thunderbird
54th Ave & Thunderbird

Banner Desert
Dobson & Southern

There are various urgent care facilities through out the valley.

Please consult your insurance plan to confirm if a hospital or facility is covered.